Privacy policy

Who we are

Jersey Behavioral Health ("we," "us" or "our") provides outpatient mental health and co-occurring treatment in Cherry Hill, New Jersey, and virtual care across the state. This policy explains how we handle information collected through this website and when you contact our admissions team.

Information we collect

We collect information you choose to give us, such as when you fill out a form, request an availability check or call us:

• Your name, phone number and email address
• Insurance provider and policy details you share for a benefits check
• Your preferred start date, level of care and any message you write
• Details you share by phone or text with our admissions team

We also collect limited technical information automatically, such as your browser type, device, pages visited and how you arrived at our site. This is gathered through cookies and similar tools.

How we use your information

• To respond to your questions and contact you about admission
• To verify insurance benefits and check availability
• To coordinate care or referrals you ask us to help with
• To improve our website and understand how visitors use it
• To meet legal, licensing and accreditation requirements

We do not sell your personal information.

Health information and HIPAA

Once you become a client, your protected health information is handled under the Health Insurance Portability and Accountability Act (HIPAA), 42 CFR Part 2 where it applies, and New Jersey law. Our separate Notice of Privacy Practices describes those rights and is provided at admission. Please avoid sharing detailed medical information through website forms.

Cookies and privacy choices

Necessary storage supports site operation and remembers your privacy choices. Analytics (Google Analytics 4) and call tracking (CallTrackingMetrics) are on by default to help us improve the site and attribute calls to outreach, and you can turn them off anytime using Cookie settings in the footer or the floating person icon. Google Analytics 4 measures page visits only. CallTrackingMetrics may display tracking phone numbers and receives technical visit information, including page URLs, referrers and browser information, and may use cookies or visitor identifiers. Our integration does not send website form fields or health details to either service. Advertising tags are not connected here.

External media includes YouTube videos and Google Maps (Google), and Google Reviews displayed by Elfsight. If you allow external media, these providers receive your IP address, browser information and the page you visit and may use cookies for their own service purposes. Website form details and health information are not sent to these providers through the cookie preference system.

We store a random visitor reference, your category choices, the time of each choice and the version and text of the notice in your browser. Later withdrawals preserve earlier choice records. These records remain on your device, and clearing browser storage removes them. We do not use them to identify you or match you to an advertising audience.

Open Cookie settings in the footer or the floating person icon at any time to change or withdraw permission. Changes apply immediately to embedded media and other open tabs on this site. Turning off previously loaded call tracking saves your choice and reloads the page to stop the service in that browser tab. If your browser sends a Global Privacy Control signal, analytics and call tracking stay off until you choose otherwise. Rejected services are not loaded, and previously blocked activity is not replayed when you later accept. Withdrawal cannot undo information already received by an outside provider; you may also clear existing cookies in your browser. Your name, contact information and health details are not shared for advertising matching.

Text messages and calls

If you give us your phone number, you agree that we may call or text you about your inquiry. Message and data rates may apply. Reply STOP to opt out of text messages at any time.

When we share information

We share information only when needed to serve you or when the law requires it, for example:

• With your insurance company to verify benefits, with your permission
• With trusted service providers who help us run our website, phones and records, under confidentiality agreements
• With other providers when you ask us to make a referral
• When required by law, court order, or to protect someone's safety

How we protect your information

We use reasonable administrative, technical and physical safeguards, including encrypted connections, to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your choices

You may ask us to access, correct or delete the personal information you submitted through this website, or to stop contacting you. Call us at 856-856-4499 and we will respond within a reasonable time.

Children's privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13 through this site.

Links to other websites

Our site may link to outside resources, such as crisis lines or research sources. We are not responsible for the privacy practices of those websites.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Questions about this policy? Call Jersey Behavioral Health at 856-856-4499.